Frequently Asked Questions

Scale is a professional e-commerce management platform built specifically for Nigerian businesses. It lets you launch a branded online store, manage your inventory, process orders, handle staff, and track your finances — all in one dashboard. No technical skills required.

Scale is built for Nigerian vendors, small business owners, and fast-growing brands who want to sell online professionally. Whether you're transitioning from WhatsApp sales, Instagram DMs, or a physical store, Scale gives you a proper digital storefront and business backend in minutes.

Scale is built ground-up for the Nigerian market. Unlike Shopify, which has a steep learning curve and charges in USD, Scale is priced in Naira and designed for zero technical knowledge. Unlike Bumpa which is CRM-centric, Scale is wallet-centric and deeply focused on local delivery logistics and instant Nigerian bank payouts.

Yes. Scale has a free plan that gives you core features to start selling online immediately — no credit card required. You can upgrade any time as your business grows.

Most vendors go from zero to taking live orders in under 5 minutes. You register, name your store, add products, and share your storefront link. It's designed to eliminate the setup friction that slows down new businesses.

Scale offers four plans: Free, Hustler, Nepo, and Over Sabi. Each plan unlocks more products, staff slots, delivery regions, and advanced features like white-label receipts and custom domains. Visit our pricing page for the full breakdown.

Yes. You can upgrade or downgrade your plan at any time from your billing settings. Upgrades take effect immediately. Downgrades apply at the start of your next billing cycle. Note that pro-rata cash refunds for downgrades are not supported.

Scale offers quarterly and annual billing. Annual billing gives you a significant discount compared to quarterly. You can toggle between billing cycles when subscribing.

Your Scale subscription covers platform usage. Payment gateway fees (e.g., Paystack or Flutterwave processing percentages) are standard industry charges applied per transaction — these are not charged by Scale but by the respective payment processors.

If you reach your product, staff, or region limits, you'll be prompted to upgrade your plan to continue adding more. Your existing data is never deleted — you simply cannot add new items until you upgrade.

Yes. Every Scale store gets a free subdomain on .getscale.ng (e.g., yourstore.getscale.ng) which you can claim from your storefront settings. This is available on all plans including the free tier.

Custom domain support is available on our Growth and Over Sabi plans. You can connect any domain you own (e.g., yourstore.com) by adding our DNS records. We provide step-by-step instructions inside your domain settings.

Yes. All Scale-managed domains and subdomains are automatically provisioned with SSL certificates. Your customers will always see the secure padlock on your storefront.

Yes, you can connect multiple custom domains and manage which one is set as primary. All non-primary domains can still point to your store.

The free plan includes a set number of products to get you started. Premium plans unlock significantly higher limits, and our top plans offer unlimited product uploads. Check the pricing page for exact limits per plan.

Yes. You can add variants to your products — such as size, color, weight, or any custom option — each with its own price, stock count, and SKU.

Yes. Scale has a full collections feature that lets you group products into categories (e.g., 'Summer Wear', 'Electronics') which display as browsable sections on your storefront.

Yes. Scale has a dedicated inventory management system where you can track stock per product and per variant, set low-stock alerts, and view a full stock history over time.

Customer review functionality is on our product roadmap. Currently, your storefront displays products, pricing, variants, and your contact information for buyers to reach you directly.

Customers can pay via card, bank transfer, and USSD through our integrated payment gateways (Paystack/Flutterwave). All payments are secure and PCI-DSS compliant.

All payments from your store flow into your Scale Wallet. From there, you can initiate payouts directly to any Nigerian bank account. Funds are typically available after the standard T+1 or T+3 settlement window.

Yes. Scale has a full collections feature that lets you group products into named categories (e.g., 'New Arrivals', 'Sale Items') which display as browsable sections on your storefront for a better shopping experience.

Refund and dispute resolution between you and your customers is managed directly by you as the store owner. Scale provides the infrastructure and transaction records, but the decision to refund rests with you as the vendor.

Yes. Scale has a full Role-Based Access Control (RBAC) system. You can invite team members and assign them specific roles such as Manager or Cashier, each with granular permissions over what they can see and do in your dashboard.

The number of staff slots depends on your plan. Higher plans unlock more staff seats. As the primary account holder, you are fully responsible for all actions carried out by your staff members.

Yes. Scale maintains full action logs for all staff activity so you can audit who processed an order, who updated a product, or who initiated a payout.

Scale currently operates as a fully responsive web application that works excellently on mobile browsers. A dedicated native mobile app is on our roadmap.

Scale works on all modern browsers — Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Scale has internal APIs powering the platform. Public API access for third-party integrations is on our roadmap. Reach out to info@getscale.ng if you have specific integration requirements.